Terms of service

Terms of Service

Last Updated: September 7, 2026

Welcome to Velora. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

1. About Velora

Velora is an online store offering trendy, practical, and everyday products, including beauty, lifestyle, kitchen, technology, and home accessories.

Throughout these Terms, “Velora,” “we,” “us,” and “our” refer to Velora. “You” and “customer” refer to anyone accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate information when placing an order.

  • You will not use our website for unlawful or fraudulent purposes.

  • You will not attempt to interfere with or damage our website.

  • You must be legally capable of entering into a purchase agreement.

  • You are responsible for maintaining the confidentiality of your account information, if applicable.

We reserve the right to refuse or cancel orders that appear fraudulent, unauthorized, or otherwise suspicious.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However:

  • Actual product colors may vary depending on your device or screen.

  • Product packaging may occasionally differ from images shown on the website.

  • Product availability may change without notice.

  • Minor variations in size, appearance, or packaging may occur.

We reserve the right to correct errors and update product information at any time.

4. Prices and Payments

All product prices are displayed on our website in the applicable currency shown at checkout.

We reserve the right to change prices at any time without prior notice.

Payment must be successfully completed according to the payment options available at checkout. For Cash on Delivery orders, payment is due upon delivery.

5. Orders

Placing an order constitutes an offer to purchase a product.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily guarantee that the order will be fulfilled.

We reserve the right to cancel or refuse an order due to:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Delivery or logistical limitations

  • Other circumstances beyond our reasonable control

If we cancel a prepaid order, any applicable refund will be processed according to our refund policy.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times are estimates and may be affected by factors outside our control, including:

  • Courier delays

  • Weather

  • Public holidays

  • Incorrect address information

  • Unexpected logistical issues

Customers are responsible for providing an accurate delivery address and contact information.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers should review that policy before placing an order.

Products may be subject to specific return conditions, including requirements regarding unused condition, original packaging, and proof of purchase.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:

Email: [your email address]

Please include your order number and clear photographs or other relevant information so we can investigate the issue.

9. Intellectual Property

All content on the Velora website, including logos, branding, graphics, product descriptions, images, text, and website design, is owned by or licensed to Velora unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without our prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, delivery companies, analytics services, advertising platforms, or other service providers.

Your use of those services may also be subject to the terms and policies of the respective third parties.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Velora will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue parts of the website for maintenance, updates, technical issues, or other reasons.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are published on our website. Your continued use of the website after changes are published means you accept the updated Terms.

14. Governing Law

These Terms shall be interpreted and governed in accordance with the applicable laws of Pakistan, unless otherwise required by applicable law.

15. Contact Us

If you have questions about these Terms of Service, please contact us:

Velora
Email: mussyabshah0@gmail.com
WhatsApp: 03039484572

Thank you for shopping with Velora.