Shipping Policy

Last Updated: September 7, 2026

At Velora, we work to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver your orders.

1. Shipping Availability

We currently deliver orders across Pakistan.

Delivery availability may vary depending on the customer's location and courier service coverage.

2. Order Processing

Orders are normally processed within 1–2 business days after they are placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you may receive a confirmation message containing your delivery or tracking information, where available.

3. Delivery Time

Estimated delivery time is generally:

3–7 business days after dispatch.

Delivery times may vary depending on your city, location, courier availability, weather, public holidays, and other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

From time to time, Velora may offer free shipping promotions or discounted delivery.

5. Cash on Delivery

We may offer Cash on Delivery (COD) for eligible orders and locations.

For COD orders, the customer must pay the full order amount to the courier upon delivery.

Please provide an accurate and reachable phone number so our courier can contact you when necessary.

6. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or incorrect contact information, additional delivery charges may apply if the order needs to be re-shipped.

7. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to:

• Courier service issues

• Weather conditions

• Public holidays

• High order volumes

• Incorrect delivery information

• Remote-area delivery

• Unforeseen logistical circumstances

Velora is not responsible for delays caused by circumstances outside our reasonable control.

8. Failed Delivery

If the courier attempts delivery but the customer is unavailable, the courier may make another delivery attempt or contact the customer.

Repeatedly refusing or failing to receive a confirmed order may result in restrictions on future Cash on Delivery orders.

9. Damaged Packages

If your package appears seriously damaged upon delivery, please contact Velora as soon as possible.

For damaged or incorrect products, please contact us with your order number and clear photographs/videos of the package and product so we can investigate and assist you according to our Return & Refund Policy.

10. Order Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Tracking information may take some time to become active after the courier receives the package.